My Coinbase account is locked - how do I get back in?
Account lockouts usually happen for security reasons. First, check your email for any verification requests from Coinbase. If you're still unable to access your account, reach out to us immediately so we can guide you through the recovery steps and get you back in safely.
I see a transaction I didn't authorize - what should I do?
If you spot any unauthorized activity, act fast. Secure your account right away by changing your password and enabling additional security measures. Contact our support team for a thorough analysis of what happened and guidance on protecting your funds going forward.
Why is my crypto withdrawal still pending?
Pending withdrawals can be frustrating. They typically occur due to network congestion, security holds, or verification delays. Our experts can look into your specific transaction and advise you on the best course of action to get it moving.
I lost my 2FA device - can I still access my account?
Losing your two-factor authentication device is stressful, but you can recover access. It requires going through a manual security review process. Call us and we'll walk you through each step to safely restore your account access.
How do I change my linked bank account?
Updating payment information involves several security checks to keep your account safe. We can provide detailed guidance to ensure your new banking details are connected properly without any hiccups.
My purchase failed - what went wrong?
Failed transactions can happen for various reasons: insufficient funds, bank restrictions, or technical errors. Our troubleshooting team will help identify the root cause and get your purchase completed successfully.
Can I reverse a crypto transfer that already went through?
Unfortunately, confirmed cryptocurrency transfers cannot be reversed - that's how blockchain technology works. However, if your transfer is stuck or unconfirmed, we can provide immediate technical advice on your options.
The Coinbase app keeps crashing on my phone - any fixes?
App crashes are annoying. Start by making sure both the Coinbase app and your phone's operating system are up to date. If the problem continues, our support team can help you clear cache, reinstall properly, or resolve any device-specific conflicts.
How can I keep my Coinbase Wallet secure?
Your Coinbase Wallet security depends entirely on protecting your recovery phrase. We can explain best practices for storing your phrase safely and maintaining the security of your wallet across all your devices.
Is support really available around the clock?
Absolutely. Our independent technical support team is available 24 hours a day, 7 days a week to help you resolve any Coinbase-related account, security, or transaction problems you're experiencing.
Important Information
We're an independent third-party technical support provider. We're not affiliated with, endorsed by, or sponsored by Coinbase, Inc. We're here to help with technical issues, not to provide financial advice or manage your investments.